Shift Supervisor (Producing Location)

Overview of Position:
Shift Supervisor BP-is responsible for overseeing the entire shift and ensuring that all operations run smoothly & efficiently in a Retail, Retail with Routes and Heritage store.
Principal Duties and Responsibilities:
Overseeing the proper performance of all store activities
Training employees and ensuring that employees are working efficiently and effectively
Maintaining adequate staff in retail and production positions
Performing retail tasks as needed
Performing production tasks as needed, if applicable to store type
Ensuring customers are being cared for properly
Ensure Production Specialists understand production schedule for the day, if applicable to store type
Accessing the store's safe and getting change as necessary
Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced
Locking doors and closing at night
Conduct store tours
Knowledgeable of Krispy Kreme history, product & current promotions
Model exceptional customer service skills for employees
Promote customer service oriented atmosphere in store
Fill customer orders accurately and quickly, including products, condiments, and change
Handle difficult customer situations professionally
Maintain a pleasant and courteous demeanor
Exhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes
Knowledge and ability to execute all store functions
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Other duties as assigned Equipment Operation
Operate the POS system per standards identified in the Krispy Kreme Retail Specialist Workbook
Operate other retail equipment, e.g. coffee and soda machines, in the proper manner
Operate drive-thru equipment (POS and headsets) so as to achieve an average drive-thru time of 30-45 seconds or less
Operate processing equipment while adhering to the company product standards identified in the Krispy Kreme Processing Specialist Workbook
Ensure batteries are charged for drive-thru equipment
Safety and Sanitation
Maintain a clean, neat uniform at all times and ensure employees are also adhering to uniform standards
Handle products per procedures identified in the Sales Specialist Employee Training Manual
Utilize proper cleaning techniques as identified in the Sales Specialist Employee Training Manual
Comply with sanitation standards
Related Skills
Complete a processing schedule as needed
Must be able to perform all essential store functions
Act as a team player through the standards identified in the Krispy Kreme Training Workbooks
Assist in training and development of Team Members
Handle customer and employee complaints or concerns professionally
Assist management with staff scheduling and team-building
Supports Managers with training of new employees
Model company standards and policies consistently
Model exceptional customer service skills for employees
Assist with execution of corporate initiatives (i.e. Marketing, HR policies and procedures)
Essential skills and Experience:
High school diploma or equivalent , preferred
Must be 18 years of age or older
Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
Strong leadership, organizational, and communication skills
Experience working with people and history of dependability
Must have flexibility to work any day or shift as needed
Pass a pre-employment criminal background check
Nonessential skills and Experience:
Previous job stability preferred Physical Demands and work environment:Physical Activity
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Carrying ?? Bending ?? Stooping ?? Grasping ?? Standing ?? Twisting
Lifting ?? Walking ?? Communicating with customers and co-workers ?? Sweeping
Writing ?? Mopping ?? Driving ?? Packing doughnut boxes
Physical Requirements
Lifting up to 75 pounds occasionally; and /or up to 25 pounds frequently, physically active
Using hand-trucks to push/pull products, often on ramps
Visual Acuity Requirements
Must be able to read and distinguish between products, product boxes, and labels
Working Conditions:
The worker is subject to inside and outside environmental conditions.
Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour
Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer.

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